FAQ

Once you create a Cozi account, you can access it securely from any computer at my.cozi.com, or from your mobile devices via the Cozi iOS and Android apps. Just click on Sign In, and enter the email address you added to your account, along with the password you created. Note: You and any other family members you add to your account will sign in using your own included email addresses and the one shared password.

Yes, when you create your Cozi account, please add the names and email addresses for each person you'd like to include. Each person would then be able to sign in using their own included email address and the shared account password. Note: If more than one person signs into an account using the same email address, reminders and appointment notifications won't be delivered correctly, so please add a unique address for each person.

Cozi should work well on PCs or Macs. Recommended browsers include current versions of Chrome, Firefox, Edge or Safari. The Cozi iOS app requires iOS8 or higher, and the Cozi Android app requires version 4.4 or higher.

From Cozi on the web, sign in at my.cozi.com, click on Calendar, click the blue plus icon. Next, click Create an event and enter the relevant appointment information. If you are a Cozi Gold subscriber, you can add an event from the Calendar month-view, click on the day of the event and add relevant appointment information. From a desktop, you can use the mini-month calendar to advance to a start date (make sure you are looking at Agenda view and not Upcoming view) and click on the date and create an event.

Appointment reminders can be delivered by device notifications to iOS or Android devices, and/or via email. If a family member has the iOS or Android app installed and has device notifications turned on (the default), reminders will be sent by device notification. To receive Cozi reminders by device notifications, a person must have the Cozi app downloaded, be signed in using their own included email address, and authorize device notifications from Cozi. To receive Cozi reminders by email, a person would need to have an email address in the account and have the email delivery option turned on in the Cozi account settings. Note: A person must have a valid delivery method set up to be selected as a recipient of Cozi reminders. Just checking the delivery boxes for device notifications and emails won't enable delivery unless the person has an email address in the account, and has device notifications enabled for Cozi.

Cozi offers daily and weekly agenda emails. To turn on daily and/or weekly agenda emails from your Cozi mobile app, go to the account settings page, tap on the name of the family member and check the boxes for daily and/or weekly agenda emails.To turn on daily and/or weekly agenda emails from the web version of Cozi, click on Settings in the left-side menu, click on Email notifications and choose daily and/or weekly agenda emails for each person. Note: To try to ensure that your email provider delivers your requested emails from Cozi, please add Cozi as an authorized contact/sender, with the address [email protected].

If you are trying to add a family member's email address but you receive the message that the address is already in an account, it's possible that the family member is already included in a different Cozi account or inadvertently created a separate Cozi account before you were able to add him to your account. In this case, please contact Cozi customer support for help with resolving this problem. In your message, please let us know the email address you use in your Cozi account and the email address you're trying to add to the account.

If your family members are receiving your reminders, please ask them to open the Cozi app on their devices, click on Settings in the app, and confirm which family member is selected as the Device User. The person selected should be the person who is using that device.

If you downloaded the Cozi app to your new device but don't see your expected data, it's possible that you created a new account rather than signing into your existing account. This could happen if you click on Sign Up rather than Sign In, and if you then enter a different email address than the one included in your original account. To resolve this, please contact Cozi customer support. In your message, please include all possible email addresses you may have used in your original Cozi account, and please confirm the email address you’re currently using to sign in by opening the app and tapping on your name.

Many app issues can be resolved by deleting and reinstalling the app. This process won't negatively impact your Cozi data, since it's stored on our secure servers rather than just on the app itself. When you download the app again, please click on Sign In and enter the email address you use in Cozi, along with the account password. If deleting and reinstalling the Cozi app doesn't resolve the problem you're experiencing, please contact Cozi customer support, and please provide details about the problem that’s occurring.

Cozi offers a free version and a subscription version. When you create a new Cozi account or download the Cozi app, you'll automatically be using the free version of Cozi, which includes most Cozi features and is supported by ads and sponsors. If you would prefer not to see ads and would like access to additional features, you could subscribe to Cozi Gold (one subscription applies to all family members in an account) from Cozi on the web or from your Cozi iOS or Android app as an in-app purchase. To get a two-week free trial of Cozi Gold before purchase, please start your subscription from Cozi on the web. For more information about the different versions of Cozi, please see this page. Note: The free trial is only available for subscriptions started from the web version of Cozi, not from the Cozi mobile apps, since the app stores don’t offer the free trial option.

If you want to delete an account, please visit Cozi’s account deletion page and confirm your email address and shared family password. Once an account is deleted, all data for everyone included in the account will be permanently erased, and cannot be recovered.